Support

Goodbye Support

Something not working, or an idea for the app? Write to hello@jakubsuva.com and you will get an answer from the person who makes it, usually within two working days.

When you write, please include

• Your iPhone model and iOS version (Settings, General, About).
• The Goodbye version (from the App Store page, or Settings, General, iPhone Storage, Goodbye).
• What you did, what you expected, and what happened instead. A screenshot helps.

Common questions

I fell behind. Do I have to start over?

No. Missed days wait for you. With more than one waiting, tap "Catch up" and choose how many you are clearing at once. Nothing resets and there is no streak to lose.

Can I get ahead on a good day?

You can let go of as much as you like, and it all counts towards your total. It just never covers a day that has not come yet, so next week still asks for its own.

I let something go by mistake.

Tap Undo on the note at the bottom of the screen. It stays for a few seconds after every clear.

How do I change the rhythm or the start date?

Open Settings in the app. Any interval from every day to every two weeks is there. Changing it recolours History; nothing you have done is lost.

My reminder did not arrive.

Check that the nudge is on in the app's Settings and that notifications are allowed for Goodbye in iOS Settings, Notifications. The reminder only comes on days when something is actually waiting, and Focus or Do Not Disturb can hold it back.

My history is missing on a new phone.

History syncs through your own iCloud. On both devices, make sure you are signed in with the same Apple ID and that Goodbye is allowed to use iCloud (Settings, your name, iCloud). Open the app on both and give it a moment.

Can I get my data out?

Yes. Settings, Export data (JSON), gives you your whole history and settings as one file you can save or send anywhere.

How do I delete my data?

In the app, open Settings and tap Delete all data. It erases your history, count and settings from the phone and from your iCloud, and the app starts again from the intro. Deleting the app alone leaves your iCloud copy, so reinstalling would bring your history back. More in the privacy policy.