Support

Krunch Support

Something not working, or a recipe that looks off? Write to hello@jakubsuva.com and you will get an answer from the person who makes the app, usually within two working days.

When you write, please include

• Your iPhone model and iOS version (Settings, General, About).
• The Krunch version (Settings, General, iPhone Storage, Krunch, or the App Store page).
• What you did, what you expected, and what happened instead. A screenshot helps.

Common questions

My reminder did not arrive.

Check that notifications are allowed for Krunch in iOS Settings, Notifications, Krunch, and that Focus or Do Not Disturb was not on at the reminder time. Reminders are scheduled when you save a batch with the reminder switch on. They are not sent from a server.

My journal is missing on a new phone.

The journal syncs through your own iCloud. On both devices, make sure you are signed in with the same Apple ID and that Krunch is allowed to use iCloud under Settings, your name, iCloud. Open Krunch on both devices and give it a moment to sync.

Can I change the salt, sugar or vinegar?

Yes. Tap the jar size, vinegar or ratio chips on the recipe screen. In vinegar mode you can also adjust sugar, and "Reset to recommended" puts everything back.

Is it safe to can with these recipes?

Krunch is a kitchen helper for fridge pickles and ferments. If you plan to can for long-term storage, follow a tested canning recipe from a trusted source for your altitude and equipment. The built-in guide can help you tell harmless kahm yeast from mould on a ferment, but when in doubt, throw it out.

How do I delete my data?

In the app, open Settings and tap Delete all data. It deletes every jar from the journal on the phone and in iCloud, clears your usual setups and reminders, and starts the app again from the intro. To remove a single jar instead, open it in the journal and tap Delete. Deleting the app alone leaves your iCloud copy, so reinstalling would bring the journal back. More in the privacy policy.

Suggestions

Missing a vegetable or a flavour? Email the same address. Ideas are very welcome.